A FRUSTRATED East End man is at the end of his tether after Vodafone failed to resolve his complaint for a second time.
The Evening Times previously told how Scott Marshall, 26, had left the company as a customer but was being harassed by the firm over a debt he did not owe.
When we stepped in to highlight the personal trainer's plight back in October, Scott thought everything was resolved once and for all.
Last month, however, Vodafone began sending texts and letters again demanding that he pay up - even though he is no longer a customer.
Scott, from Carntyne, phoned up the firm who confirmed that they would resolve the issue but the messages demanding payments continued.
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Scott, who is now with rival firm o2, said: "I received a 'Final Notice' letter, and I'm absolutely furious that after them saying how they were going to fix the problem, they haven't.
"For them to continue to harass me when I'm not even a customer is beyond me and for them to think they can treat people like this is shocking."
Scott's nightmare began when he filed an insurance claim for a cracked tablet screen at the Glasgow Fort store back in January 2015.
During the insurance claim being processed, a staff error resulted in his direct debit being cancelled. When this was eventually resolved, two billing profiles were created which lead to Vodafone demanding Scott for money he did not owe.
Scott asked the Evening Times to help him after endless calls and complaints to the company.
The issue had caused him stress and he was concerned about his credit file.
Vodafone apologised and confirmed they had resolved everything, and closed the file.
But Scott contacted us again after the firm began demanding the payment once more.
He said: "It is hard to describe how I am feeling over this. They are such a big business nationwide. I think it is down to their staff training which is probably not up to standard.
"I hope this is my last dealings with Vodafone."
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A spokesman for Vodafone said: "We’re sorry Mr Marshall has been troubled with these requests.
"This is our mistake and we can confirm that there is nothing owing on the account.
"We’ll make sure our records are corrected and we’ll offer Mr Marshall a further goodwill payment by way of apology."
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