DREAM holidays can get off to a bad start before the plane even touches the ground thanks to unruly passengers and boozed-up sunseekers.

This week, footage emerged of chaotic scenes on a Ryanair flight to Croatia, with people vomiting, screaming and shouting mid-flight, causing chaos for fellow passengers.

The majority of passengers were attending a music festival aimed at hard-core dance fans, and were described as "out of control animals" by another traveller on the flight.

While police arrested several people on the aircraft's arrival in Croatia, those passengers who were subjected to hours of hell during the journey will receive no compensation.

According to consumer service Which? there is no recompense for flights disrupted by unruly travellers.

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The UK Government is now considering restricting alcohol consumption at airports, following a study by the Institute of Alcohol Studies which found that two-thirds of people have encountered disruptive passenger behaviour on flights and over half believe there is a serious problem with excessive alcohol consumption in air travel.

Which? travel experts say airlines now need to take more responsibility for preventing passengers from drinking too much on board.

Naomi Leach, of Which? Travel, said: “People should be able to take a flight without having to worry about their trip being disrupted or journey diverted by rowdy passengers who have had one too many.

“While the government is consulting on whether to restrict departure lounge drinks, airlines should also take more responsibility for preventing passengers having too many drinks on flights.

“But many of us like to enjoy a drink when heading off on holiday, so any measures taken by the aviation industry – and airlines in particular – should be aimed squarely at those who go too far.”

Last year, Glasgow was one of 10 UK airports last to join a campaign urging people to cut down on their drinking before flying.

According to police, serious incidents at the airport fell to 27 in the first nine months of 2018, compared with 58 in the same period in 2017.

Although passengers may not be able to receive compensation for an unruly fellow traveller, if things go wrong before or after the flight, the situation is different. Here are a few nightmare scenarios:

Glasgow Times:


If bags are damaged or lost, fill in a Property Irregularity Report at the handling counter.

If you have to buy additional items while waiting for your lost luggage to turn up, buy sparingly and keep the receipts.

Usually baggage is delivered within a day or two. If it has not been traced within 21 days it is considered officially lost.

The most airlines can pay for lost or damaged bags is around £975. You must write within seven days of receiving your luggage to make a claim for damage, or within 21 seven days of the bags being declared lost.


Depending on how long your flight is delayed for, and how far you're flying, the airline has to provide at least two free phone calls, faxes or emails, meals and refreshments as well as hotel accommodation and transfers if you're delayed overnight.

If a flight arrives more than three hours late, you can claim compensation. The amount you receive is based on the length and reason for the delay, and the distance flying.

Claims can be made up to six years from when the flight was scheduled.

Extraordinary circumstances, which include freak weather and drones, do not entitle passengers to compensation, but you would still be entitled to free meals, accommodation and phone calls.


An airline has no duty to accommodate customers on another flight if they miss their scheduled flight through their own fault. Some may charge a fee to book passengers on the next flight, and if the ticket is return the flight back home may also be automatically cancelled if the outbound journey is missed.

Travel insurance policies usually offer compensation for missed flights if the delay is due to an issue with public transport, or if your car has an electrical or mechanical breakdown on the way to the airport.

If an airline or travel agent changes the time of your flight, they have a duty to inform you. If you miss the flight due to a time change that you were unaware of, you can argue they did not take reasonable steps to inform you of the changes.


Holidaymakers who are left with memories they would rather forget from a dodgy hotel are able to claim compensation. Consumer experts advise those in this position to document the problems as early as possible, by taking video and pictures where possible.

It is also recommended to contact a travel rep or the hotel in question while still on holiday, followed up with further contact on return home. If necessary, travellers can also make a complaint to trade bodies such as ABTA if the firm they used is a member. ABTA has an online complaints hub that provides advice on how to complain, and what support is available, at https://www.abta.com/help-and-complaints/


If the booking is ATOL protected, customers are guaranteed a refund if the company collapses. If this happens when you are abroad, they have to find you an alternative flight back home.

Whether a booking is ATOL protected or not is dependent on how and where it was booked.

If a holiday was booked through a travel agent, as part of a package that included flights, it will be protected by the scheme.

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Flights booked directly through the airline are usually not ATOL protected, unless you booked a hotel through the airline also, and within 24 hours.

Passengers may be able to claim through their credit card company, under section 75 of the Consumer Credit Act.