AN ANGRY customer has made an official complaint to an advertising watchdog about a Christmas event in Glasgow. 

The Advertising Standards Agency received a complaint about Elfingrove which is currently taking place in Kelvingrove Art Gallery and Museum in the West End.

The watchdog told the Scottish Sun: "We have received one complaint that objects that advertised elements, such as ‘the museum comes to life.

"Animals prowl and roar, ancient warriors battle’ did not actually take place at the event.

"This complaint is still being assessed."

Four complaints claiming adverts about the availability of tickets were "misleading" are not being investigated.

It comes after the company behind the event, Itison was flooded with online complaints from angry customers who claimed it did not live up to its expectations. 

Many posted on social media about the event and asked for refunds. 

Itison previously said: "Overall, we've had great feedback on the experience but we are aware it didn't meet everyone's expectations. Our aim is to listen and evolve the show based on the feedback given.

"We're really proud to bring this event to Glasgow and hope the tweaks made following the feedback from opening night will ensure that everyone attending over the coming days and weeks has an amazing night out with family and friends."

We previously reported that £1 million was invested in the event.