A mother of four has slammed housing bosses after “nightmare” flooding left her family homeless for seven weeks.

“They weren’t listening to my concerns, they weren’t taking what I was saying on board from the very start such as the fact I have a child with additional needs who requires a quiet room to sleep,” said Natalie Hoey of her ordeal at the hands of West of Scotland Housing Association, which squeezed her family into one hotel room for a week after decanting her from the flooded house.

The housing association apologised and said they “understand that this is a stressful and frustrating situation”.

Glasgow Times:

Natalie and her four children, ranging from 11 to one, were put up in a Premier Inn for a week. They were forced to stay in the ruined building for five days after she initially sounded the alarm.

Her eldest son has ADHD, chromosome seven duplication and a significant language impediment and she said her family sleeping in one cramped hotel room together was almost impossible.

“He requires space and quietness for himself. It really took a toll on him,” she said.

She is worried the saga is taking its toll on her kids:“They can’t sleep, they can’t concentrate.”

Natalie herself is suffering constant headaches and is anxious her application for compensation will be rejected.

As she is uninsured and West of Scotland Housing Association do not consider themselves to have been negligent, Natalie must apply for a welfare grant to cover the costs of replacing the floor and interior of her home, which has been gutted by builders.

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In the seven days she spent at the hotel, she had to get taxis to get her three of her children to school on time. West of Scotland Housing Association told Natalie they do not cover travel expenses and would only compensate her for food costs.

She said the hotel’s restaurant was “extortionate” and so was forced to feed her and her children at nearby fast food restaurants, but still the bills ran up.

She had to ask her landlords for money, a process she describes as “embarrassing”.

After her house was flooded the housing association told Natalie she should stay in the property and call for repairs. It was only after her electricity started cutting out and her floors became so swollen she could not open them that she was decanted.

Glasgow Times:

The flood began with a leak in her toilet due to faulty plumbing, which spread through the floor and has resulted in builders gutting her Athlete’s Village home.

Until contacted by the Glasgow Times, West of Scotland Housing Association had not told Natalie when she could move back into her home.

She now expects to move back to her Parkhead home at the end of March - three months after she was forced out.

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Natalie was helped throughout her ordeal by Frank Mosson at Bridgeton Citizens Advice, who asked West of Scotland what efforts had been made to rehouse Natalie, to find “only two” housing associations in Glasgow had been contacted.

Frank claimed Natalie’s objections to offers of “unsuitable” housing had been met with threats to refer her to the homelessness team. He said this was “wholly inappropriate, because she is still a tenant of the housing association.”

He added: “She’s having to leave her home because of something which is in no way her fault.”

After a guest at the hotel made a noise complaint regarding Natalie’s family, she broke down in tears.

She said: “A housing officer told me they had received a complaint from the Premier Inn regarding the noise in the room and I just broke down. I was pulling out a suitcase of letters showing that my son had a diagnosis and that he has all these medical conditions, he doesn’t play up for no reason.

“Putting him in these situations and circumstances does not help the situation.”

Frank, who was also alerted to the complaint added: “I was concerned about the way that was put forward, as if she was the problem.”

Brian Gannon, Chief Executive Officer, West of Scotland Housing Association said: “Since her home flooded, we have responded quickly to help Natalie and her family and have provided temporary accommodation in one of our homes in the local area until repair works are complete.

“We recognise that the current temporary home is not ideal for the needs of Natalie and her family as we are often limited by the availability of larger homes for decanting a tenant, however we have tried to provide some extra help with basics by giving her new white goods and bedroom furniture.

“Our in-house Welfare Rights Team can also support Natalie to submit an appeal to the Scottish Welfare Fund if she chooses to do so.”