A ward clerkess in a Glasgow hospital has brought joy to new parents by reuniting them with irreplaceable scan pictures of their baby.
Amanda Thornton has worked in the maternity ward of Queen Elizabeth University Hospital for almost two years, and it seems this tale of kindness is just the latest example of her outstanding dedication to the job.
Through an anonymous feedback forum, a new dad shared the heartwarming story of his encounter with her.
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He said: “My wife gave birth in the maternity unit at the Queen Elizabeth hospital.
"A few days later, we realised a folder containing our baby scan pictures was missing and was possibly left at the hospital.
"After having no success trying to track it down over the telephone, we decided to attend the hospital to see if anyone could help.
“In the labour suite, the ward clerk Amanda went out of her way to help us. She first phoned medical records to see if the folder had been kept with my wife's medical notes, but was told they hadn't received the notes back yet.”
Amanda was determined to help the couple and quickly began searching through a number of hospital wards before successfully finding the photos.
The grateful father said: “My wife was devastated when we first realised the photos were missing and Amanda went over and beyond to find them.
"These photos are precious to us and we thought they were lost forever. The tears of joy on my wife's face told it all.
"Thank you so much, Amanda - we will never forget it.”
Although delighted with the couple's comments, Amanda says that to her it’s all part of the job and something that she loves doing.
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She said: “I love working in maternity; the interaction with patients and their families is the best bit for me.
"I know how precious things like scan pictures can be and I could just tell from this dad’s face how much they meant to him and his wife and how worried they were.
“I was determined to get to the bottom of it and was just glad we got a good outcome.
"This feedback has been so nice to hear and made me even more determined to support our patients in any way I can.”
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