A frustrated homeowner has called for a Glasgow housing association to change their outdated communal aerials to install Sky. 

Mosspark resident Stephen Fullerton claimed Lowther, who manages the building under Wheatley Group and is responsible for the communal aerials, did not allow him to install an upgraded Sky dish. 

Glasgow Times: Stephen Fullerton at home in Glasgow. Mr Fullerton has compatibility issues between Sky Q and the housing association's communal aerials that he was unaware of prior to purchasing Sky Q.Stephen Fullerton at home in Glasgow. Mr Fullerton has compatibility issues between Sky Q and the housing association's communal aerials that he was unaware of prior to purchasing Sky Q.

The 62-year-old purchased a Sky Q boxset at the end of last year, but when engineers turned up for the installation, they informed him they could not do the job due to the communal aerials. 

“I feel deflated thinking I was going to get a service, instead we spent money and we don’t have it.

“What I could gather speaking to Lowther, is that this is a problem across Glasgow, where they might have to change all the communal aerials for it to work.

“When I contacted them they sent an email stating the issue so that I could get the money back from Sky and that was it.”

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Previously, we reported how Glasgow Housing Association, which is part of the Wheatley Group, had been in discussion with Sky for some time to resolve the problem. 

At the time, a spokesperson said they were close to reaching an arrangement but negotiations had been put on hold “due to circumstances within Sky” and that discussions had just restarted.

Since the Glasgow Times stepped in, both Sky and Lowther said they are reaching an agreement allowing Mr Fullerton to install an upgraded dish. 

In the meantime, the homeowner returned to the Sky shop, where he was told he would need to purchase a Sky Glass television to use Sky Q through his broadband.

He added: “They told me this is the only way around it for now, but it’s £650, and we can’t afford it at the moment.

“If Lowther communicated with us from day one to say there was this problem, then I wouldn't be pursuing it now.

“I just want to make people aware, because there may be a lot more people who don’t know this.”

Glasgow Times:

A Sky spokesperson said: “We have reached an agreement with Wheatley Housing Association which will allow even more people across the country to access our Sky Q platform. 

"We’re always happy to work constructively with managing agents to help give all residents the chance to experience the best of Sky’s products and services.”

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The Glasgow Times understands the agreement covers a sizeable area with varied building types and work would take a number of months.

Some property types could also be challenging for Sky to work with but the firm is in discussion with Wheatley about how best to serve these

However, Lowther insists the discussions are still ongoing. 

A spokesperson said: “We’re very sorry the customer can’t access Sky Q at this time.

“We’re continuing to speak with Sky to agree the best way forward, and are happy to work with their installers to try to find a solution that will allow the box to be fitted as soon as possible.”