More than 2,000 customers have joined a housing firm's participation programme to give direct input into improving housing services.

These community members hail from across the areas that the Wheatley Group serves, including the central belt.

The group has enlisted residents from Wheatley Homes Glasgow, Wheatley Homes East, Wheatley Homes South, Loretto Housing Association and Lowther to help influence their housing services.

The Customer Voice programme, recipient of the Excellence in Customer Service accolade at the 2023 Chartered Institute of Housing Scotland Housing Awards, aims to foster collaboration between residents and staff.

It encourages tenants to engage in discussions on subjects such as rent, home safety, repairs, anti-social behaviour, and the local environment.

Wheatley Homes Glasgow tenant Sam Kearney, 56, said: "It’s a great way for us to give feedback and have a real say in our community as Wheatley customers.

"I like that there are different ways you can get involved, so that if you can’t make an in-person event, you can still provide feedback online".

Since its inception in 2021, the Customer Voice programme has organised approximately 1,200 events, both in-person and online to cater to diverse schedules.

It aims to be accessible for all residents, including parents with young families and people who work.

Hazel Young, Wheatley Group director of housing and property management, said: "Our Customer Voice programme was set up to transform how we engaged with customers and make it easier than ever before for people in our communities to have their say.

“We’re delighted that more than 2000 customers involved and playing a vital role in helping us shape services and deliver more for our communities.

"It’s more than just giving us their feedback, our Customer Voices play a key part in redesigning our services and helping shape our policies."

Customers wanting to become part of the Customer Voices initiative can contact their housing officer or visit the Wheatley Group website.