Millions of people who claim DWP benefits could get cheaper broadband, phone and water packages, but most people missing out because they aren't aware of the support available.
Martin Lewis has discussed these tariffs on his programme, causing a spike of interest in these ‘essential’ or ‘basic’ broadband and phone packages, which are available to people on Universal Credit, Pension Credit and some disability benefits.
They’re delivered in the same way as normal packages, just at a lower price, and sometimes with better terms, such as no mid-contract increases. They could cut your broadband or phone bill to around £12.50, but many don't realise they can apply.
Got questions on rebooting your finances for the new year? @itvMLshow is back 9pm tomorrow & I'll be taking you through big n easy savings (cards, energy, overdrafts, council tax, savings) but the rest is an ask me anything.
What do you want to know? Pls reply & team'll collate— Martin Lewis (@MartinSLewis) January 5, 2026
Prices range from £12.50 to £25 for unlimited broadband. Most tariffs offer broadband at speeds over 30 Mbit/s – fast enough for you to keep in touch with friends and family, stream HD films or shop online.
If you do have to pay any setup costs, these should only be small. Your provider should tell you before you sign up.
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How to apply for a social tariff for broadband or phone
First, check if your current provider offers a social tariff. Ofcom lists all of the tariffs available now. You can apply for most tariffs online, or call your provider and ask to switch.
If your provider doesn’t offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee.
Current examples include Virgin Media Essential broadband , which offers a 15Mb expected speed for fibre broadband for £12.50 and BT Home Essentials broadband and line from £20 for 36Mb expected speed.
Money Saving Expert has a full list, with a variety of options.
Who could qualify for a social tariff?
If you or someone in your household claims these benefits you could switch to any of the tariffs available:
- Universal Credit
- Pension Credit
- Employment and Support Allowance
- Jobseeker’s Allowance
- Income Support
Some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance.
The person receiving the benefit needs to be the main person on the contract.
