You can now upgrade your turndown service at voco for a limited time only as part of an exclusive trial at a select few of its hotels.
The international brand has launched a trial of bookable Turn Up service rooms following a nationwide survey.
The survey uncovered what customers want when staying at a hotel and now you can enjoy everything from afternoon tea in bed to late-night comfort food on the room service menu.
Half of the survey's respondents agreed that they wanted an approachable, and personalised hotel experience more than ever post-pandemic.
voco launches turn up service for selected hotels across the UK
One quarter polled that they wanted afternoon tea in bed while almost a third (30%) liked the idea of late-night comfort food.
voco aims to stay true to its brand and offer its guests the unexpected which they can now experience themselves at three of their most popular hotels for a limited time only.
The luxurious trial is available at voco Oxford Thames, voco St. David’s, Cardiff and voco Grand Central Glasgow for stays until May 27, 2022.
"From craving connections to desiring the unexpected, the voco Turn Up service rooms deliver on the expectations of what today’s travellers want when they check-in to a hotel. We know that a one-size-fits-all approach to hotel service no longer resonates with travellers - nearly half of those surveyed stated that they wanted to be valued as an individual," Will Yell, VP Luxury and Upscale Conversion and Affiliate Brands at IHG Hotels & Resorts, said.
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Mr Yell added: "Whilst a thoughtful and charming approach to guest stays makes voco hotels so unique, we’re also known for doing things a little bit differently. The limited-edition services take the existing voco hosted experience to a whole new level of the guest experience, and we look forward to welcoming guests looking to take tea and cake in bed or indulge in a midnight feast with our late-night cravings menu.”
How does voco's turn up service work?
You can book a Turn Up service by contacting one of the below hotels.
Then, you'll receive a pre-stay connection call that will cover everything from your favourite drinks and snacks that will be there when you arrive to scheduling an in-room massage.
Services vary depending on the hotels, see which luxuries are included at each hotel:
voco Grand Central Glasgow:
- Favourite drinks and snacks on arrival
- Access to a library of books at their disposal
- Late night cravings menu
- In-room Nespresso machine with chocolate pairing
- Enhanced relaxing shower/bath experience
Book a stay via the voco hotels website.
voco Oxford Thames:
- Favourite drinks and snacks on arrival
- Access to a library of books at their disposal
- Late night cravings menu
- In-room Nespresso machine with chocolate pairing
- Enhanced relaxing shower/bath experience
- Portable speakers
Book a stay via the voco hotels website.
voco St. David’s, Cardiff:
- Favourite drinks and snacks on arrival
- In-room afternoon tea
- Access to a library of books at their disposal
- In-room Nespresso machine with chocolate pairing
- In-room massage/spa treatment ~ additional fees apply
- Enhanced relaxing shower/bath experience
- Dog walking service/pet sitting service
Book a stay via the voco hotels website.
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