A TRAVEL firm apologised after families were left stranded at Glasgow Airport when their flight to Turkey was cancelled last minute. 

The Scottish Sun reports that a TUI flight was scheduled to leave from the city airport at 1.55pm for Antalya on Sunday, May 28 but it is claimed the flight was delayed five times before the gate opened. According to the newspaper, some of the families arrived four hours before the flight. 

Then in a final blow to those passengers who endured the long wait, the entire holiday had been scrapped minutes before the flight had been due to depart. 

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The travel misery emerged in a post on social media which stated: "This was initially a holiday in 2020, which was cancelled due to Covid.

"Rebooked for 2021, Covid cancelled again, this was our third attempt at a family holiday in three years. We needed it. Our children needed it.

"After we were told that everything was cancelled, we were told to head to baggage claims and then to a desk in the check-in desk (where our day started) to be given details of accommodation.

"As like us, many families were not from anywhere near Glasgow. With a couple of pre-departure drinks too, driving wasn’t even possible.

"We waited another three hours at the desk with no communication, only to be told there were no hotels around for them to cater us so we were given a printout with a £150 voucher per family to claim back later.

"No TUI staff, no communication, no food or drink, no accommodation and most importantly; no holiday and lots of heartbroken and understandably angry families who want answers."

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In response, a TUI spokesperson told The Scottish Sun: "We’d like to apologise to customers travelling on flight TOM654 from Glasgow to Antalya on Sunday, May 28 which was unfortunately cancelled due to operational issues.

"Customers affected by flight cancellations will receive a full refund for their holiday within 14 days.

"We understand that last minute cancellations are incredibly disappointing and we would like to reassure our customers that we are doing everything we can to get them on holiday as planned.

"Whilst every cancellation is regrettable, the vast majority of our flights are operating as planned, with more than 26,000 customers taking off yesterday on holiday.

"We’d like to apologise again for the inconvenience caused and we thank customers for their understanding."