A Parkhead man has been left ‘so upset’ and ‘frustrated’ after his ill wife was refused to go on a ‘wee holiday of a lifetime’.

Wullie Queen, 62, planned for his wife Ina to go to Benidorm for a week with their daughter and three grandchildren after struggling over the last year with lung disease Sarcoidosis.

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Glasgow Times:

Glasgow Times:

Before the trip on October 29, Wullie said he spoke to several medics including doctors at Queen Elizabeth Hospital and The Royal Infirmary, four oxygen nurses and his wife's own GP in order for Ina to receive a fit-to-fly letter, required by Jet2 before flying.

But when the family arrived at Glasgow Airport for their 4am flight, Wullie claims Jet2 staff said the 57-year-old’s oxygen levels were ‘not safe for flight’ and she needed a doctor to fly with her if she wanted to go on the plane.

Wullie said: “I’m so upset and I’ve just been left frustrated. Ina is not very happy either.

“We did everything by the book that Jet2 asked of us. We hired the required oxygen tanks and provided necessary documents proving that Ina could fly.

“It was a stressful two weeks going up and down to the hospital to get notes and hire oxygen too.

“When the woman at the check-in said my wife wasn’t flying today, she said it was because she didn’t think the oxygen levels were alright and that Ina could only fly if she had a doctor with her.

“It was 2am, where were we getting a doctor from?

“They were trying to overrule medical professionals and I know they have their worries, but we have professional notes.

“They’re overruling the people who know what they’re talking about.”

Glasgow Times:

In documents seen by the Glasgow Times, it can be confirmed that the Ina received a fit-to-fly form from a lead respiratory nurse specialist at the NHS Greater Glasgow and Clyde.

Jet2 medical forms were also filled out correctly by a medical professional as required, and according to Wullie, Hay’s Travel, who organised the flights, received confirmation from Jet2 that Ina was safe to fly, but this came in on Monday, a day after the flight.

The Jet2 website says that the airline reserves the right to refuse travel if they believe a passenger is not fit to fly.

Glasgow Times:

Glasgow Times:

But, in the fallout of the refusal, it was not just Ina who was left ‘not too happy’.

Wullie said: “The grandkids were left greeting as they had to leave their nan behind.

“One of our grandsons has ADHD and he was so stressed with it all.

“Ina was trying to reassure them but they were just all so upset, they didn’t want to go on holiday without her.

“Jet2 can’t just do that to people. It’s been so frustrating.

“The kids came back this week and said their holiday was fine but they just missed their nan.”

Glasgow Times:

The major UK airline informed the family that they could claim the money back for the holiday which ‘took them a long time to save for' -  but that’s the last thing on Wullie’s mind.

He said: “They told us we could just claim the flight and travel money back but I’m not even worried about that.

“What they’ve done is just not right.

“This has brought on so much anxiety for me, my wife and grandkids.”

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In response to the allegations, a Jet2 spokesperson said: “We appreciate that this is an upsetting situation, however after liaising carefully with independent medical aviation specialists our team took this decision as the health, well-being and safety of our customers will always be our first priority.”

Jet2 have yet to confirm if bringing a doctor onto a flight is a part of their guidelines.