A ScotRail worker has received a national award following a life-saving intervention. 

Megan, from Wishaw, took home the Samaritans Lifesaver award at this year’s RailStaff Awards after getting a vulnerable person to safety using WhatsApp messages.

The 28-year-old was monitoring customer queries on social media back in January when she got an alarming message from someone who she thought was intent on taking their own life.

READ NEXT: Dionne Warwick announces show at Glasgow Royal Concert Hall

She said: “They said they wanted to apologise to the driver of one of our services from Glasgow Queen Street. They said it was nothing personal and they hoped it wouldn’t affect the driver for too long.

“I knew something wasn’t right. There were no identifying details from the message – apart from their name - so I responded by offering to help and speak to them.”

Glasgow Times:

Megan – who works as an external relations assistant – kept the person talking and eventually found out what station they were at.

Using her teamwork skills, she got in touch with the control room, CCTV operators, and station staff who found the person nearby. British Transport Police attended and helped them to safety.

Megan added: “Having completed the Samaritans’ Managing Suicidal Contacts course, I knew I had to keep them talking and try and get as much information out of them as possible. Especially as I couldn’t see what was going on and very little detail to work with.

“You don’t really know what you’re up against if you can’t see the person. That being said, it is important to know what actions to take such as calling the control room or the CCTV operators.

“However, part of it is going with your gut feeling and determining who will be able to get to that person and get them to a place of safety the fastest.

“I’m just glad that it was a positive outcome and I managed to help that person in a time of need. That’s the most important thing.”

Glasgow Times:

The Samaritans Lifesaver award recognises individuals who have intervened to potentially save the life of a vulnerable person on the rail network, as well as demonstrating the power talking and listening to someone in need can have.

Reflecting on Megan's win, Olivia Cayley, head of rail programme at Samaritans, said: “Congratulations to Megan whose quick-thinking meant this person was able to get to safety and get more support for what they were dealing with.

“Megan’s actions are a great example of how Samaritans training is a vital asset for the rail industry, and we hope her story will inspire others to continue to look out for one another, as well as encourage more of our rail industry colleagues to enrol in our training.”

READ NEXT: Can you save Refugees from sleeping on Glasgow streets?

Glasgow Times:

Neil Mathers, executive director of Samaritans Scotland, added: “Samaritans works closely with our partners in the rail industry and offers specialised suicide prevention training to staff.

“We know the impact a well-timed intervention can have when someone is experiencing suicidal thoughts, and that it’s crucial to have trained staff throughout the rail network.

“We are delighted to sponsor this year’s RailStaff Awards Lifesaver category, and thank this year’s winner, Megan, for her quick-thinking and actions in getting a person to safety.”

Anyone can contact Samaritans, free, 24/7, 365 days a year, on 116 123 or visit www.samaritans.org