A Glasgow man said overcrowded Glasgow buses "could lead to violence" as people keep getting frustrated.
Edward Waldron travels frequently in the city and and accused First Bus of falling behind on demand.
This, he claims, has led to overcrowding on buses and is creating "dangerous" situations.
He said: “It’s at a stage where people scream at the drivers.
“People are getting aggressive and it could lead to violence.
“The overcrowded problem happens about 80% of the time during the mornings and evenings.
“I think this is because a lot of people are leaving the office later and shops are open later."
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The 42-year-old believes the issue could be solved by more double-deckers to carry more people.
He said: "The main issue is they have too many single-deckers. Maybe they did this to cut costs but they miscalculated the capacity.
“They made a big mistake.
“People are paying high costs in the cost of living crisis and they are not getting a good value for money."
Edward also said that his mental health has been affected by the packed coaches.
He added: “Stress is off the charts.
“I get very overwhelmed.
“I have seen people get aggressive with others who are standing in their way as they try to get off.
“Someone will eventually hit a driver or a poor person who has nowhere to move from the way.
“It’s problematic and causing a lot of stress for hundreds of people.”
A FirstBus spokesperson said: “We wish to apologise for the negative experience the customer has had on board our services. Buses are allocated to routes based on expected demand, but we do understand this can fluctuate day-to-day with some days being busier than predicted.
“We are working hard to increase the number of buses servicing our Greater Glasgow network and plans are in place to increase services over the next 12 months.
"This has taken longer than hoped post-pandemic due to the driver shortage the bus industry across the UK is continuing to tackle.
“We recently announced AI-driven service updates which have provided positive results, helping to improve reliability and punctuality on 14 routes across the city. This significantly reduces the risk of a bus potentially being overloaded with passengers and we are confident will ease any overcrowding.”
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