A Glasgow resident complained about city social workers because while they were being held by police a child was taken into care after being found alone.
It was one of 769 social work complaint activities relating to Glasgow City Council during the year 2024 to 2025.
The complaint over social work deciding to take the child into care when they were left on their own while the complainant was in custody was reported to The Scottish Public Services Ombudsman.
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The watchdog decided not “to take this complaint further ” as they could not meet the complainant’s desired outcomes of £200,000 compensation and dismissal of all staff involved.
Glasgow councillors were presented with a report this week about social care complaints received by the council during the last financial year.
During 2024 to 2025 there was a 14 per cent increase in social work complaint activities up from 676 the previous year.
A total of 30 per cent of social work complaints, which includes issues related to homelessness, were upheld or partially upheld during 2024 to 2025.
A council report said: “For social work complaints that were upheld at any stage, there is good evidence that actions were then taken to offer redress to complainers and/or to improve services or processes. These were largely confined to improvements at an individual case level, but were nevertheless important from the customer’s perspective, often involving increased financial and other support, improved engagement or the expediting of services.”
People complained about the conduct of staff, lack of response and poor quality of service among other social work issues.
Complaints can go through stage one involving a front line resolution within five days or stage two leading to a formal investigation and written response over the course of 20 working days. The third stage sees a complaint being reviewed by the Scottish Public Services Ombudsman.
The report also covered care services complaints which saw stage one complaints decrease to 290 in 2024 to 2025 compared to 454 the year before.
The report was presented to yesterday’s operational performance and delivery scrutiny committee.
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