ScotRail has paid out more than £3m in payments to passengers whose trains were cancelled or delayed, according to the Scottish Liberal Democrats.
Transport spokesperson Jamie Greene revealed that between April 2022 and the end of October 2025, the company paid out £3,089,106.54 to travellers in compensation.
Figures also revealed there have been 262,747 claims for delay repay in that time, with 178,446 of those being approved.
This means that the average payout has been £17.32.
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The MSP said: “This is an eye-watering, multi-million-pound bill for delayed trains.
“The SNP have been directly responsible for the trains for three and a half years, but these figures point to a serious level of disruption that will be frustrating for commuters, holidaymakers and taxpayers.
“Since this figure only covers those who have applied for a refund, there may be many more people who have been similarly inconvenienced but who simply haven’t claimed.
“With people across the country struggling to make ends meet, these payments need to be brought under control. That’s also how we create a more efficient service that will help encourage people out of private cars.
“Passengers and commuters deserve better. Wherever you are, by backing the Scottish Liberal Democrats on your peach regional ballot next May, you can vote for a public transport that works for all communities, ages and for the planet.
"We would achieve that with new options for two/three-day-a-week season tickets and by working with councils to explore new lines, especially in areas where public transport links are poor.”
