THE daughter of an 80-year-old woman with dementia claims she removed her from a care home because she she became concerned she was suffering neglect by staff.

Carolann Menzies’s mother Elizabeth Nesson was admitted to Rutherglen Care Home in January but spent only around 10 weeks in the home because she was in hospital for a lung condition.

The family say they were unhappy with Elizabeth’s care before lockdown came into force but claim conditions deteriorated after she was placed in a single room and family visits stopped.

They say they continued to speak to the 80-year-old through her window and claim they witnessed scenes suggestive of neglect.

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Carolann claims her mother was left in the same clothes for three days and on another occasion her granddaughter said she arrived to find her gran sobbing and repeatedly pressing her buzzer. 

She claims she overheard a care worker telling her gran to “shut up.”

Carolann, who lives in Castlemilk, says her mother’s £600-a-month room was in a poor state of repair and sent the Glasgow Times images showing paint peeling off the walls and rubbish strewn across the floor.

Glasgow Times:

The company which runs Rutherglen Care Home claims the family did not raise any care issues while Mrs Nesson was a resident and said staff called several times to try to resolve the granddaughter’s complaint about a member of staff’s conduct.

Jerrie Blair, Carolann’s daughter said: “When I got to the window my gran was sobbing.

“The worker came in and and said “Shut up Liz, I’ll get you in a minute.”

“She was just asking for a cup of tea. I think she could hear the staff talking behind the door and it was making her even more anxious.”

Carolann added: “When lockdown came, they moved mum into a single room and left her there. 

“We could only see her from the window but we would go up and speak to her through it.

“There was dirty tissues and rubbish all over the floor and paint peeling off the walls.

Glasgow Times:

“That room should have been kept thoroughly clean."

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Carolann says she decided to take her mother out of the the home, which is run by Advinia Healthcare, seven weeks ago after she was admitted to hospital with a non Covid-related health issue.

A spokesman for the home said: “The safety and wellbeing of all of our residents is our highest priority.

“In this incidence the resident was admitted to hospital at the end of April for a non-Covid-19-related health issue and then discharged back to their family home.

“We were informed, via social services, that the family did not want their loved one to remain at the home for wider fears about Covid-19 in care homes generally.

“No quality of care issues were raised with us by the family during this resident’s short stay at the home – these allegations are new to us.

“On the one occasion where a family member felt that a staff member hadn’t spoken to them appropriately, a senior team member tried to contact the family on several occasions to discuss the issue, but without success.

“We wish the resident well in their new care setting.”