THE makers of Rangers' new kits have apologised to fans of the Ibrox club following a stream of complaints.
Gers supporters hit out at Castore yesterday after many noticed some strips they'd bought were made in Turkey and others in China.
It was claimed there was a noticable difference in quality between the two versions of the new home top.
The Liverpool-based brand has already encountered problems with the Light Blues' tops. Earlier this month, Rangers were forced to dump their delivery service after fans complained of delays and sabotage to kits.
READ MORE: Hermes investigating claims 2000 new Rangers Castore kits sabotaged in post
Castore bosses have now issued an apology to supporters, saying the China-made home kit is actually the pro version, with the Turkey-made strip being the standard replica version.
It read: "It has been brought to our attention that a small number of the pro home shirts have been dispatched early and in error through the Rangers online store (these being different to the replica shirts, which are made in Turkey).
"This shirt was released in error as the pro shirt (made in China) is not due for general release until 24th August.
"It is heartening to see that the comments are positive about both variants, however, we apologise for the confusion caused.
"We would also like to address concerns highlighted regarding the junior lifestyle sweatshirts, which were sold in limited numbers in the Rangers store.
"In order to meet both the high demand and short timescales required for an August release, the decision was taken to outsource the manufacture of this product to a third party, which is not common practice for Castore.
"This has caused some upset amongst fans, for which we apologise unreservedly.
"This item has now been withdrawn from sale and, should a refund be required, please speak to the security staff at the Rangers store and they will allow you straight into store.
"Our staff will then be on hand and will of course be happy to action this for you."
Posted by Greg Marshall, Rangers' supporters liaison officer, the statement continued: "Finally, we would like to reassure supporters we are planning to restock the toddler kits as soon as possible.
"It has taken longer to restock this item but it will be available online and in store by the end of October.
Update from Castore pic.twitter.com/i1Op8OIO23
— RangersFC SLO (@RangersFCSLO) August 20, 2020
"We are also working closely with the club to produce some infant/baby ranges.
"An infant/baby replica shirt is also in the pipeline although an exact date for release is still tbc.
"We would like to again thank you for your overwhelming support during the early days of this partnership, we are looking forward to building on the positive feedback.
READ MORE: Castore experience spike in brand sales since Rangers partnership, reveals founder
"We would like to reassure you that Castore remains firmly committed to producing high quality products and are pleased to report that the feedback we have received thus far has been extremely complimentary on the vast majority of our Rangers items.
"In the short period since our launch on 1st August, over 120,000 packages of Castore x Rangers have been successfully delivered to 35 countries.
"We remain humbled by the incredible support of the Rangers fans and are fully committed to delivering a best in class merchandise and retail operation that this famous club can be proud of."
The Glasgow giants signed a five-year deal with Liverpool-based sports brand Castore earlier this summer.
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel